AUTOMATED SERVICES

Fax 2 Email

Our Fax 2 Email service offers you a local or toll free fax number with the ability to receive all faxes directly in your email inbox in a PDF format.

The service is 100% confidential and faxes are not stored in our system at any time.

This is a very cost effective way of allowing your staff to have individual fax lines, best of all you will never miss a fax again, as your customers will never receive a busy signal!

Call now for a free 1 month trial!

Conferencing Solutions

Conference Calls

This feature allows you to create multi-party conference calls for your staff or clients. Conference calls can be set up with or without operator assistance, and are secured with a moderator passcode. Conferences can be recorded , and the recordings can be automatically sent to your clients as a WAV file attachment to an e-mail. The Conference Bridge includes complete statistics for easy billing.

Web Conferencing

Many companies today are choosing to give presentations and training sessions over the Web rather than to travel. This is a trend that will continue to grow as more and more companies realize the power and cost reduction of Web Conferencing.

Outbound Call Programs

Our sophisticated, database driven Auto Call Gateway application performs automated callouts to designated telephone numbers at predetermined dates and times. When a call is answered, our system can perform any account behavior, including playing a greeting, reverting to an agent, allowing the called party to record a message, press digits to make a selection, or transfer the call to another number.

Applications for the Auto Call Gateway include:

• Wake-up calls (with more options than the standard wake-up call feature)
• Surveys (for customer satisfaction, market research, proactive follow-ups, etc.)
• Appointment reminders (dental, doctors, etc.)
• Class registrations/seminar reminders
• Proactive reminders to schedule appointments with physicians

Enhanced Voicemail

Our fully digital switch allows for state of the art voicemail services.

Some of the features include

• Follow Me Features - Your 1 number can follow you anywhere you go
• Call Screening services, callers name or number can be announced prior to connecting the call
• Digital recording of all calls
• WAV File import/export feature allows you to upload professional recordings for greetings
• Full Menu Navigation features. eg. Press 1 for Sales, Press 2 for Service etc..
• Automated Wake up call services
• Call Analyzing Behaviours. eg. if the phone rings 3 times or is busy then automatically forward to this number
• Revert to operator function for additional assistance
• Transcription Services, allows you to receive your messages typed out on your Cell Phone, Pager, Email or Fax.