CALL CENTRE SUPPORT

Call Forwarding your Line

How to Call Forward your phone line

Call Forwarding To activate:

1. Press *72, listen for 3 beeps and then a dial tone again. (Note: 72# is required in some areas.)
2. Dial the number you want your calls forwarded to. If that phone is answered, Call Forwarding is activated. If the number rings busy or goes unanswered, hang up and repeat the activation process within 2 minutes. You will hear an intermittent dial tone that confirms that Call Forwarding is activated.

To deactivate:

1. Press *73. You will hear 2 beeps. Hang up the phone and Call Forwarding is deactivated.

Changing your Account

Should you ever need to make changes to your account, such as contact information, changes to escalation procedures, pager/cell information etc. Feel free to contact us in one of the below means:

By Phone - 403-230-6000 By Email - callcentre@bryjon.com By Fax - 403-250-7332

All of the above contact options are monitored 24 hours a day 365 days a year, your update will always be processed within 24 hours of receipt. Should you require confirmation of completion we recommend you send your updates via email so we can respond upon completion.

Technical Support

If you are experiencing any type of issues or concerns technically with your call centre account, feel free to contact us as per below:

By Phone - 403-230-6000 By Email - ccadmin@bryjon.com By Fax - 403-250-7332

Our technical support staff is on call 24 hours a day 365 days a year and will respond in a timely fashion to all of your technical concerns.

Customer Service

We take great pride in providing 100% customer satisfaction at all times. Our supervisory staff are empowered to deal with all of your issues, concerns or feedback. If however you would like to escalate your concern you can contact the following:

By Email: ccadmin@bryjon.com Client Care Manager - 403-219-0023 We thank you for all types of feedback good and bad.