LIVE CALLS FROM YOU

Reception Services

Give your business the first impression it deserves! We act as your receptionist handling all incoming calls in your company name. We can either take messages or patch calls through to either another landline or mobile - fantastic for businesses based around mobile, remote or multi-site employees. Any messages taken will be forwarded to you by the delivery method of your choice - email, SMS or fax.

We take as many details about your business as we can so that we can give callers directions, provide them your opening times or web address details.

Dispatch Services

The nature of some organisations requires a response to unscheduled and emergency situations, for example product support, computer support, doctors on call.

Our call handling is designed to link your customers with the help they need in any situation and we will eliminate any delay in getting a response.

• On call Staff
• 24 hour / 7 days / 52 weeks
• Residential services
• Housing Management
• Rapid response services
• Escalation procedures
• All calls logged
• Detailed reports

Apointment Taking

We can easily set up, change, and manage appointments for your client base. The scripts, which are customized to include exactly the information you need, walk our operators step-by-step through the process of scheduling appointments, ensuring that all the necessary information is received.

In addition, clients can quickly and easily create, change or view their current appointments via the Internet.

Working Alone Legislation

As of April 30th 2004 any Employer that has Employees that Work Alone must have an Effective way that these Employees Communicate with them or a Designated Contact.

Contravention of the OHS Code or Act carries a maximum fine of $500,000 and/or a six-month imprisonment for a first offence.

Employers must comply with the province's new Occupational Health and Safety (OHS) Code starting April 30, 2004.

Bryjon Communications offers a wide range of solutions to cater to this legistlation. We also handle working alone accounts for many oil and gas organizations throughout Canada.

Let us assist you with this legistlation!

Vacation/Sick Coverage

Temporary staff can not only be very costly, they can be unreliable. What's more, you need to spend time training them to ensure that they don't do more harm than good to your business. With our personalised service, you can call on us whenever you need to boost your telephone answering capacity. You can trust us to represent your company in the most professional and effective manner.

We dont get sick and we have bilingual, professional operators waiting to answer your clients 24 hours a day 365 days a year.

Overflow Services

This solution can improve customer service by allowing calls to overflow to us when your call volume exceeds your present capacity. This means you can take the peak off of "peak-times" during regular business hours, or eliminate the inefficiencies involved in staffing your office after-hours. You can maximise the utilisation of your staff without worrying about long hold times and abandoned calls.

Our fully web-enabled contact centre can allow us to handle calls just as you do to minimise messages and data re-entry. Our data integration team can even take this solution to the next level by integrating directly into our clients computers and data sources. We can provide a seamless business process integration between our call centre and our clients regular business operations to become a fully functional extension of your business.